babyland.no review | untrustworthy norwegian (swedish) online shop | stay away

I needed some stuff for my daughter, and after a quick search the only available store that had that article was “babyland.no“. To do not invest more time in my research was a big big mistake.

Why?
A) The website is in reality Swedish, so you will get the goods from Sweden, and helpdesk speaking Swedish and not English. The language was a huge problem for me, because as not Norwegian-mothertounge, Swedish is pretty difficult.
B) Because in the checkout they provide you the info about the delivery: home delivering with Helthjem.
They had two options:
1- “Helthjem Norge Standard”: Home delivering
2- “Helthjem Norge Pickup”: Delivery point (Utleveringsted)

So you think that you will get a home-delivery (as stated in the checkout and in their Delivery FAQ), nope, they think the delivery is not important for you!
Instead they just use the cheapest and worst supplier, Postnord, and delivery to “utleveringssted”!
That means now you have a HUGE problem, and when you have a small baby, the time is very important, you will not want to waste hours to save 50 nok (5 euro).

Said that, I think that every internet shop that has not understood that the customer comes first, should be avoided. The customer time is important.

I raised the question to the help-desk (and the word “help” here is a joke I think) and they replied that “it’s not our fault, HeltHjem decided they would not delivery at your home”.
So they are confirming themself that AFTER you bought “Home delivery”, they write to you “ah is not true what we said in the checkout, you will get something else”.

We live in year 2025, but it looks they don’t know it yet. They don’t care about customers, just money.
I cross my fingers and I hope everything goes well with my order, because otherwise I suppose it will be a huge mess to get a refund or some other kind of help.

My suggestion: Stay away from babyland.no